Your order is packed in a Styrofoam box with sufficient gel ice to keep it cold during the overnight shipping process. This ensures the highest quality of freshness upon arrival. If your order arrives late or damaged, call us immediately at (707) 938-1229.
We take every step possible to ensure that you enjoy your purchase. In the unlikely event that the product you purchased does not completely meet your expectations, or a product arrives damaged or in poor conditions, please call us the same day you receive the shipment at (707) 938-1229. Please save all boxes and packing materials and store the product in your refrigerator or freezer as appropriate, pending resolution.